Hard Reset PalmOS

Performing a Hard Reset on a Palm Pre 2

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm unit returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Open Device Info.
2. Tap Reset Options. You'll see the following screen:

Do one of the following:

1. To erase any applications you installed from App Catalog, as well as any information associated with those applications: Tap Erase Apps & Data twice.
2. To erase all files stored in USB drive storage, such as pictures, videos, and music: Tap Erase USB Drive twice.
3. To erase both your applications and USB drive storage files, as well as information about your Palm profile: Tap Full Erase.
4. If you want a clean erase of your currently installed apps and files but plan to continue using the phone, tap Full Erase again. If you plan to give the phone away and you do not want your data and files to be recoverable even using a third-party tool, tap Secure Full Erase.

Palm Pre Hard Reset

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Performing a Hard Reset on a Palm Pre

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm unit returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Open Device Info.
2. Tap Reset Options. You'll see the following screen:

Do one of the following:

1. To erase any applications you installed from App Catalog, as well as any information associated with those applications: Tap Erase Apps & Data twice.
2. To erase all files stored in USB drive storage, such as pictures, videos, and music: Tap Erase USB Drive twice.
3. To erase both your applications and USB drive storage files, as well as information about your Palm profile: Tap Full Erase.
4. If you want a clean erase of your currently installed apps and files but plan to continue using the phone, tap Full Erase again. If you plan to give the phone away and you do not want your data and files to be recoverable even using a third-party tool, tap Secure Full Erase.
5. This performs a complete wipe of the phone. Note that a secure full erase takes considerably longer than a “regular” full erase.

Palm Pixi Hard Reset

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Performing a Hard Reset on a Palm Pixi

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm unit returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Open Device Info.
2. Tap Reset Options. You'll see the following screen:

Do one of the following:

1. To erase any applications you installed from App Catalog, as well as any information associated with those applications: Tap Erase Apps & Data twice.
2. To erase all files stored in USB drive storage, such as pictures, videos, and music: Tap Erase USB Drive twice.
3. To erase both your applications and USB drive storage files, as well as information about your Palm profile: Tap Full Erase.
4. If you want a clean erase of your currently installed apps and files but plan to continue using the phone, tap Full Erase again. If you plan to give the phone away and you do not want your data and files to be recoverable even using a third-party tool, tap Secure Full Erase.
5. This performs a complete wipe of the phone. Note that a secure full erase takes considerably longer than a “regular” full erase.

Palm Centro Hard Reset

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Performing a Normal (Soft) Reset on a Palm Centro

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Remove the battery from your Centro, and then reinsert it. Don’t know how? See Replacing the battery.

NOTE The reset begins when you reinsert the battery.

1. At the end of the soft reset, Date & Time Preferences appears. Select Done.

Performing a Hard Reset on a Palm Centro

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Centro returns to its default settings and looses all information that is not recorded in ROM.
To perform a System reset:

1. Remove the battery from your Centro, and then reinsert it.
2. When the Palm logo appears, press and hold Up until the black status bar at the bottom of the screen fills and disappears, and then release Up .
3. Delete the third-party application that you suspect is causing the problem.
4. Perform a soft reset. The wireless features of your Centro are not available until you complete this step.

To perform a hard reset:

1. Remove the battery from your Centro, and then reinsert it. Don’t know how? See Replacing the battery.
2. When the Palm logo appears, press and hold Power/End until the black status bar at the bottom of the screen fills and disappears, and then release Power/End .
3. When the Erase all data? prompt appears, press Up . to confirm the hard reset.

IMPORTANT If a Reformatting in progress message appears, do not touch your Centro until the process is complete. This may take up to 10 minutes.

1. When the language selection screen appears, select the same language you selected for your desktop software.

IMPORTANT Always use the same language for your Centro, your computer operating system, and your desktop software. Otherwise, you may lose information or have difficulty with synchronization. Support is not provided for mismatched language setups.

1. (Optional) If you want to confirm that the hard reset was successful, immediately afterward, press Applications and select HotSync

If your device name appears in the upper-right corner, the hard reset was not successful.

Palm Treo 750 Hard Reset

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Performing a Normal (Soft) Reset on a Treo 750

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. If your smartphone responds to key presses, press and hold Power/End to turn off your phone.
2. If the screen display is on, press Power/End to turn off the screen.
3. Open the expansion card slot door on the side of your smartphone.
4. Use the stylus tip to gently press the reset button next to the expansion card slot.

1. Wait for the progress bar on the Treo logo screen to fill before continuing to use your smartphone.

Performing a Hard Reset on a Treo 750

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 750 returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Synchronize your smartphone with your computer so that your smartphone applications and info can be restored by synchronizing again after you perform the hard rest.
2. Open the expansion card slot door on the side of your smartphone.
3. If the screen is off, press Power/End to wake up the screen.
4. While pressing and holding Power/End , use the tip of the stylus to gently press and hold the reset button next to the expansion card slot.
5. Continue pressing and holding both buttons until the “Erase all data?” prompt appears.
6. Press Up to confirm the hard reset.
7. Wait for the progress bar on the Treo logo screen to fill before continuing to use your smartphone.
8. (Optional) Synchronize to restore yourpreviously synchronized info. If you us a backup utility, you may also need to restore a backup to recover additional info and settings.

Palm Treo 755p Hard Reset

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Performing a Normal (Soft) Reset on a Treo 755p

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Remove the battery from your device, and then reinsert it.

Note: The reset begins when you insert the battery and ends when the Date & Time Preferences screen appears.

1. Select Done.

Performing a Hard Reset on a Treo 755p

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 750 returns to its default settings and looses all information that is not recorded in ROM.
To perform a system reset:

1. Remove the battery from your device.
2. Press and hold Up . on the 5-way while reinserting the battery. (See “Replacing the Battery” on page 291 for details.)
3. When Date & Time Preferences appears, then release Up .
4. Delete the third-party application that you suspect is causing the problem.
5. Perform a soft reset. (The wireless features of your device are not available until you complete this step.)

To perform a hard reset:

1. Remove the battery from your device.
2. Press and hold Power/End while reinserting the battery.
3. When the Access Powered logo appears, release Power/End
4. When the “Erase all data?” prompt appears, press Up . to confirm the hard reset.
5. If a “Reformatting in progress” message appears, do not touch your device until the process is complete. This may take up to ten minutes.
6. Follow the onscreen instructions to align the screen and set the date and time.
7. (Optional) If you want to confirm that the hard reset was successful, press Applications and select HotSync (If you see your device name in the upper-right corner, the hard reset was not successful. If you do not see your device name, then the reset was successful.)
8. Sync to restore any previously synchronized information.

Palm Treo 700p Hard Reset

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Performing a Normal (Soft) Reset on a Treo 700p

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Press the battery door release button, and slide the battery door downward to remove it from your smartphone.
2. Use the stylus tip to gently press the reset button on the back of your smartphone.

Performing a Hard Reset on a Treo 700p

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 750 returns to its default settings and looses all information that is not recorded in ROM.
To perform a system reset:

1. Press the Battery Door Release button, and slide the battery door downward to remove it from your Treo smartphone.
2. While pressing and holding Up , use the tip of the stylus to gently press the reset button on the back of your device.
3. When the logo screen appears, release Up .
4. Delete the third-party application that you suspect is causing the problem.
5. Perform a soft reset. The wireless features of your smartphone are not available until you complete this step.

To perform a hard reset:

1. Press the Battery Door Release button, and slide the battery door downward to remove it from your smartphone.
2. While pressing and holding Power/End , use the tip of the stylus to gently press the reset button on the back of your smartphone.
3. Continue pressing and holding Power/End . When the logo screen appears, release Power/End .
4. When the “Erase all data?” prompt appears, press Up . to confirm the hard reset.
5. If a language selection screen appears, select the same language you selected for your desktop software.

Palm Treo 700w Hard Reset

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Performing a Normal (Soft) Reset on a Treo 700w

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Press the battery door release button, and slide the battery door downward to remove it from your smartphone.
2. Use the stylus tip to gently press the reset button on the back of your smartphone.
3. Wait for the progress bar on the Treo logo screen to fill before continuing to use your smartphone.

Performing a Hard Reset on a Treo 700w

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 750 returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Press the Battery Door Release button, and slide the battery door downward to remove it from your smartphone.
2. While pressing and holding Power/End , use the tip of the stylus to gently press the reset button on the back of your smartphone.
3. Continue pressing and holding Power/End . When the logo screen appears, release Power/End .
4. When the “Erase all data?” prompt appears, press Up . to confirm the hard reset.
5. If a language selection screen appears, select the same language you selected for your desktop software.
6. Wait for the progress bar on the Treo logo screen to fill before continuing to use your smartphone.
7. (Optional) Sync your smartphone with your computer to restore your previously synchronized info. Connect your smartphone to your computer, press Menu (right action key), and then select Programs > ActiveSync > Sync. If you use a backup utility, you mayalso need to restore a backup to recover additional info and settings.

Palm Treo 700wx Hard Reset

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Performing a Normal (Soft) Reset on a Treo 700wx

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Press the battery door release button, and slide the battery door downward to remove it from your smartphone.
2. Use the stylus tip to gently press the reset button on the back of your smartphone.
3. Wait for the progress bar on the Treo logo screen to fill before continuing to use your smartphone.

Performing a Hard Reset on a Treo 700wx

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 750 returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Press the Battery Door Release button, and slide the battery door downward to remove it from your smartphone.
2. While pressing and holding Power/End , use the tip of the stylus to gently press the reset button on the back of your smartphone.
3. Continue pressing and holding Power/End . When the logo screen appears, release Power/End .
4. When the “Erase all data?” prompt appears, press Up . to confirm the hard reset.
5. If a language selection screen appears, select the same language you selected for your desktop software.
6. Wait for the progress bar on the Treo logo screen to fill before continuing to use your smartphone.
7. (Optional) Sync your smartphone with your computer to restore your previously synchronized info. Connect your smartphone to your computer, press Menu (right action key), and then select Programs > ActiveSync > Sync. If you use a backup utility, you mayalso need to restore a backup to recover additional info and settings.

Palm Treo 680 Hard Reset

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Performing a Normal (Soft) Reset on a Treo 680

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Remove the battery from your device, and then reinsert it.

NOTE The reset begins when you reinsert the battery.

1. At the end of the soft reset, Date & Time Preferences appears. Select Done.

Performing a Hard Reset on a Treo 680

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 680 returns to its default settings and looses all information that is not recorded in ROM.
To perform a system reset:

1. Remove the battery from your device.
2. Press and hold Up until the black status bar at the bottom of the screen fills and disappears, and then release Up .
3. Delete the third-party application that you suspect is causing the problem.
4. Perform a soft reset. (The wireless features of your device are not available until you complete this step.)

To perform a hard reset:

1. Remove the battery from your device.
2. Press and hold Power/End while reinserting the battery.
3. When the Access Powered logo appears, release Power/End
4. When the “Erase all data?” prompt appears, press Up to confirm the hard reset.
5. If a “Reformatting in progress” message appears, do not touch your device until the process is complete. This may take up to ten minutes.
6. Follow the onscreen instructions to align the screen and set the date and time.
7. (Optional) If you want to confirm that the hard reset was successful, press Applications and select HotSync (If you see your device name in the upper-right corner, the hard reset was not successful. If you do not see your device name, then the reset was successful.)
8. Sync to restore any previously synchronized information.

Palm Treo 650 Hard Reset

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Performing a Normal (Soft) Reset on a Treo 650

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Press the battery door release button, and slide the battery door downward to remove it from your smartphone.
2. Use the stylus tip to gently press the reset button on the back of your smartphone.

Performing a Hard Reset on a Treo 650

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 650 returns to its default settings and looses all information that is not recorded in ROM.
To perform a system reset:

1. Press the Battery Door Release button, and slide the battery door downward to remove it from your Treo smartphone.
2. While pressing and holding Up , use the tip of the stylus to gently press the reset button on the back of your device.
3. When the logo screen appears, release Up .
4. Delete the third-party application that you suspect is causing the problem.
5. Perform a soft reset. The wireless features of your smartphone are not available until you complete this step.

To perform a hard reset:

1. Press the Battery Door Release button, and slide the battery door downward to remove it from your smartphone.
2. While pressing and holding Power/End , use the tip of the stylus to gently press the reset button on the back of your smartphone.
3. Continue pressing and holding Power/End . When the logo screen appears, release Power/End .
4. When the “Erase all data?” prompt appears, press Up . to confirm the hard reset.
5. If a language selection screen appears, select the same language you selected for your desktop software.

Palm Treo 600 Hard Reset

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Performing a Normal (Soft) Reset on a Treo 600

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Unscrew the stylus tip to access the reset tool.
2. Use the reset tool to gently press the reset button on the back of your Treo.

Performing a Hard Reset on a Treo 600

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 650 returns to its default settings and looses all information that is not recorded in ROM.
To perform a system reset:

1. Unscrew the stylus tip to access the reset tool.
2. While pressing and holding Up , use the tip of the stylus to gently press the reset button on the back of your device.
3. When the logo screen appears, release Up .

To perform a hard reset:

1. Unscrew the stylus tip to access the reset tool.
2. While pressing and holding Wireless Mode button , use the tip of the stylus to gently press the reset button on the back of your smartphone.
3. Continue pressing and holding Wireless Mode button . When the logo screen appears, release Wireless Mode button .
4. When the “Erase all data?” prompt appears, press Up to confirm the hard reset.
5. If a language selection screen appears, select the same language you selected for your desktop software.

Palm Treo 500 Hard Reset

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Performing a Normal (Soft) Reset on a Treo 500

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Holding your smartphone screen side down, use two or more fingers to press against the battery door to release it, and then slide the door off the back of your smartphone.

1. Remove and reinsert the battery, and then replace the battery cover.
2. Press and hold Power until the Palm® logo appears.

Performing a Hard Reset on a Treo 500

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 500 returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Synchronise your smartphone with your computer so that your smartphone applications and info can be restored by synchronising again after you perform the hard rest.
2. Holding your smartphone screen side down, use two or more fingers to press against the battery door to release it, and then slide the door off the back of your smartphone.
3. Remove and reinsert the battery, and then replace the battery cover.
4. While pressing and holding End , press and hold Power until the screen wakes up.
5. When prompted, press Up . to erase all data.
6. (Optional) Synchronise to restore your previously synchronised info. If you use a backup utility, you may also need to restore a backup to recover additional info and settings.

Palm Treo 500v Hard Reset

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Performing a Normal (Soft) Reset on a Treo 500v

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Holding your smartphone screen side down, use two or more fingers to press against the battery door to release it, and then slide the door off the back of your smartphone.

1. Remove and reinsert the battery, and then replace the battery cover.
2. Press and hold Power until the Palm® logo appears.

Performing a Hard Reset on a Treo 500v

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 500v returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Synchronise your smartphone with your computer so that your smartphone applications and info can be restored by synchronising again after you perform the hard rest.
2. Holding your smartphone screen side down, use two or more fingers to press against the battery door to release it, and then slide the door off the back of your smartphone.
3. Remove and reinsert the battery, and then replace the battery cover.
4. While pressing and holding End , press and hold Power until the screen wakes up.
5. When prompted, press Up . to erase all data.
6. (Optional) Synchronise to restore your previously synchronised info. If you use a backup utility, you may also need to restore a backup to recover additional info and settings.

Palm Treo 300 Hard Reset

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Performing a Normal (Soft) Reset on a Treo 300

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Unscrew the tip of the stylus to access the reset tool.

1. Use the reset tool to gently press the reset button inside the hole on the back panel of your phone.

Performing a Hard Reset on a Treo 300

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 300 returns to its default settings and looses all information that is not recorded in ROM.
To perform a warm (or safe) reset:

1. Press and hold the top scroll button on the front panel of your phone.
2. While holding down the top scroll button, use the reset tool (or similar object without a sharp tip) to gently press the reset button).
3. When the system screen appears, release the top scroll button.

To perform a hard reset:

1. Press and hold the power button on the top of the phone.
2. While holding down the power button, use the reset tool (or similar object without a sharp tip) to gently press and release the reset button.
3. When the system screen appears, release the power button.
4. When a message appears on the phone screen warning that you are about to erase all the data stored on your phone, do one of the following:

• Press the top scroll button on the front panel of your phone to complete the hard reset and display the Digitizer screen.
• Press any other button to perform a soft reset.

Note: With a hard reset, the current date and time are retained. Formats Preferences and other settings are restored to their factory default settings.

1. If the language selection screen appears, select the same language you selected for your desktop software. Choosing a different language may result in loss of data.

Palm Treo 270 Hard Reset

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Performing a Normal (Soft) Reset on a Treo 270

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Unscrew the tip of the stylus to access the reset tool.

1. Use the reset tool to gently press the reset button inside the hole on the back panel of your phone.

Performing a Hard Reset on a Treo 270

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 270 returns to its default settings and looses all information that is not recorded in ROM.
To perform a warm (or safe) reset:

1. Press and hold the top scroll button on the front panel of your phone.
2. While holding down the top scroll button, use the reset tool (or similar object without a sharp tip) to gently press the reset button).
3. When the system screen appears, release the top scroll button.

To perform a hard reset:

1. Press and hold the power button on the top of the phone.
2. While holding down the power button, use the reset tool (or similar object without a sharp tip) to gently press and release the reset button.
3. When the system screen appears, release the power button.
4. When a message appears on the phone screen warning that you are about to erase all the data stored on your phone, do one of the following:

• Press the top scroll button on the front panel of your phone to complete the hard reset and display the Digitizer screen.
• Press any other button to perform a soft reset.

Note: With a hard reset, the current date and time are retained. Formats Preferences and other settings are restored to their factory default settings.

1. If the language selection screen appears, select the same language you selected for your desktop software. Choosing a different language may result in loss of data.

Palm Treo 180 Hard Reset

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Performing a Normal (Soft) Reset on a Treo 180

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Unscrew the tip of the stylus to access the reset tool.

1. Use the reset tool to gently press the reset button inside the hole on the back panel of your phone.

Performing a Hard Reset on a Treo 180

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 180 returns to its default settings and looses all information that is not recorded in ROM.
To perform a warm (or safe) reset:

1. Press and hold the top scroll button on the front panel of your phone.
2. While holding down the top scroll button, use the reset tool (or similar object without a sharp tip) to gently press the reset button).
3. When the system screen appears, release the top scroll button.

To perform a hard reset:

1. Press and hold the power button on the top of the phone.
2. While holding down the power button, use the reset tool (or similar object without a sharp tip) to gently press and release the reset button.
3. When the system screen appears, release the power button.
4. When a message appears on the phone screen warning that you are about to erase all the data stored on your phone, do one of the following:

• Press the top scroll button on the front panel of your phone to complete the hard reset and display the Digitizer screen.
• Press any other button to perform a soft reset.

Note: With a hard reset, the current date and time are retained. Formats Preferences and other settings are restored to their factory default settings.

1. If the language selection screen appears, select the same language you selected for your desktop software. Choosing a different language may result in loss of data.

Palm Treo 90 Hard Reset

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Performing a Normal (Soft) Reset on a Treo 90

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Unscrew the tip of the stylus to access the reset tool.

1. Use the reset tool to gently press the reset button inside the hole on the back panel of your phone.

Performing a Hard Reset on a Treo 90

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 180 returns to its default settings and looses all information that is not recorded in ROM.
To perform a warm (or safe) reset:

1. Press and hold the top scroll button on the front panel of your phone.
2. While holding down the top scroll button, use the reset tool (or similar object without a sharp tip) to gently press the reset button).
3. When the system screen appears, release the top scroll button.

To perform a hard reset:

1. Press and hold the power button on the top of the phone.
2. While holding down the power button, use the reset tool (or similar object without a sharp tip) to gently press and release the reset button.
3. When the system screen appears, release the power button.
4. When a message appears on the phone screen warning that you are about to erase all the data stored on your phone, do one of the following:

• Press the top scroll button on the front panel of your phone to complete the hard reset and display the Digitizer screen.
• Press any other button to perform a soft reset.

Note: With a hard reset, the current date and time are retained. Formats Preferences and other settings are restored to their factory default settings.

1. If the language selection screen appears, select the same language you selected for your desktop software. Choosing a different language may result in loss of data.

Palm TX Hard Reset

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Performing a Normal (Soft) Reset on a TX

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Use the tip of the stylus to gently press the reset button inside the hole on the back panel of your handheld.

Performing a Hard Reset on a TX

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 180 returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Press and hold the power button.
2. While holding the power button, use the tip of the stylus (or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld.
3. Wait for the Palm Powered™ logo to appear, and then release the power button.
4. When you see the message that warns you about erasing all of the info on your handheld, do one of the following:

• Press Up on the 5-way navigator to finish the reset and show the touchscreen.
• Press any other button to do a soft reset.

Palm Tungsten T5 Hard Reset

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Performing a Normal (Soft) Reset on a Tungsten T5

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Use the tip of the stylus to gently press the reset button inside the hole on the back panel of your handheld.

Performing a Hard Reset on a Tungsten T5

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 180 returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Press and hold the power button.
2. While holding the power button, use the tip of the stylus (or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld.
3. Wait for the Palm Powered™ logo to appear, and then release the power button.
4. When you see the message that warns you about erasing all of the info on your handheld, do one of the following:

• Press Up on the 5-way navigator to finish the reset and show the touchscreen.
• Press any other button to do a soft reset.

Palm Tungsten T2 Hard Reset

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Performing a Normal (Soft) Reset on a Tungsten T2

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Use the tip of the stylus to gently press the reset button inside the hole on the back panel of your handheld.

Performing a Hard Reset on a Tungsten T2

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Treo 180 returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Open your Palm handheld
2. Press and hold the power button.
3. While holding the power button, use the tip of the stylus (or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld.
4. Wait for the Palm Powered™ logo to appear, and then release the power button.
5. When you see the message that warns you about erasing all of the info on your handheld, do one of the following:

• Press Up on the 5-way navigator to finish the reset and show the touchscreen.
• Press any other button to do a soft reset.

Palm Tungsten W Hard Reset

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Performing a Normal (Soft) Reset on a Tungsten W

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Use the tip of the stylus to gently press the reset button inside the hole on the back panel of your handheld.

Performing a Hard Reset on a Tungsten W

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Tungsten W returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Hold down the power button on the front panel of the handheld.
2. While holding the power button, use the tip of the stylus (or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld.
3. Wait for the Palm Powered™ logo to appear, and then release the power button.
4. When you see the message that warns you about erasing all of the info on your handheld, do one of the following:

• Press Up on the navigator to finish the reset and show the touchscreen.
• Press any other button to do a soft reset.

Palm Tungsten C Hard Reset

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Performing a Normal (Soft) Reset on a Tungsten C

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Use the tip of the stylus to gently press the reset button inside the hole on the back panel of your handheld.

Performing a Hard Reset on a Tungsten C

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Tungsten C returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Hold down the power button on the front panel of the handheld.
2. While holding the power button, use the tip of the stylus (or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld.
3. Wait for the Palm Powered™ logo to appear, and then release the power button.
4. When you see the message that warns you about erasing all of the info on your handheld, do one of the following:

• Press Up on the navigator to finish the reset and show the touchscreen.
• Press any other button to do a soft reset.

Palm Tungsten E Hard Reset

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Performing a Normal (Soft) Reset on a Tungsten E

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Use the tip of the stylus to gently press the reset button inside the hole on the back panel of your handheld.

Performing a Hard Reset on a Tungsten E

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Tungsten E returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Press and hold the power button on the top panel of the handheld.
2. While holding the power button, use the tip of the stylus (or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld.
3. Wait for the Palm Powered™ logo to appear, and then release the power button.
4. When you see the message that warns you about erasing all of the info on your handheld, do one of the following:

• Press Up on the navigator to finish the reset and show the touchscreen.
• Press any other button to do a soft reset.

Palm Tungsten E2 Hard Reset

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Performing a Normal (Soft) Reset on a Tungsten E2

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. To do a soft reset, use the tip of the stylus to gently press the reset button inside the hole on the back panel of your handheld.

Performing a Hard Reset on a Tungsten E2

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Tungsten E2 returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Press and hold the power button.
2. While holding the power button, use the tip of the stylus (or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld.
3. Wait for the Palm Powered™ logo to appear, and then release the power button.
4. When you see the message that warns you about erasing all of the info on your handheld, do one of the following:

• Press Up on the 5-way navigator to finish the reset and show the touchscreen.
• Press any other button to do a soft reset.

Palm Tungsten T3 Hard Reset

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Performing a Normal (Soft) Reset on a Tungsten T3

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. Use the tip of the stylus to gently press the reset button inside the hole on the back panel of your handheld.

Performing a Hard Reset on a Tungsten T3

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm Tungsten T3 returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Open your Palm handheld
2. Press and hold the power button.
3. While holding the power button, use the tip of the stylus (or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld.
4. Wait for the Palm Powered™ logo to appear, and then release the power button.
5. When you see the message that warns you about erasing all of the info on your handheld, do one of the following:

• Press Up on the navigator to finish the reset and show the touchscreen.
• Press any other button to do a soft reset.

Palm LifeDrive Hard Reset

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Performing a Normal (Soft) Reset on a LifeDrive

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. To do a soft reset, use the tip of the stylus to gently press the reset button on the bottom of your device.

Performing a Hard Reset on a LifeDrive

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm LifeDrive returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Slide the power switch to the right and hold it in that position.
2. While holding the switch to the right, use the tip of the stylus (or a similar object without a sharp tip) to gently press and release the reset button on the bottom of your device.
3. Wait for the reset screen to appear, and then release the power switch.

1. On the reset screen, do one of the following:

• Quick Erase Press Up on the 5-waynavigator to do a Quick Erase reset. This eliminates user information on the drive in such a way that there is

no info available to anyone using the device. A Quick Erase reset takes approximately 5 minutes.

• Secure Erase Press Down on the 5-way to do a Secure Erase reset. This completely deletes all user info on the drive. A Secure Erase reset takes about 20-25 minutes.

IMPORTANT [!]: Do a Secure Erase reset if you are turning the device over to a new owner. A Secure Erase helps prevent your files from being restored or recompiled by a new owner who might remove the hard drive and use a drive reader to access your information. Do a Quick Erase reset for a regular hard reset, to get your device to wake up and respond again.
NOTE: If you use a password to protect your device, you must do a Secure Erase when you hard reset your device; the Quick Erase option does not appearon the reset screen.
During the reset process, a status screen appears with the words “Quick Erase”or “Secure Erase” and a progress bar, followed by screens showing the palmOne, Palm Powered™ and LifeDrive™ logos.

1. When prompted, tap to align the screen, and then select the language you want to use on your device. A screen appears showing the palmOne logo and a progress bar.

1. When the Welcome screen appears, the hard reset is complete. Follow the instructions to set up your device.

Palm z22 Hard Reset

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Performing a Normal (Soft) Reset on a z22

A normal reset is sometimes referred to as a soft reset. A normal reset stops all running applications but does not erase any programs or saved data.
Caution be sure to save any unsaved data before performing a normal reset since a normal reset erases all unsaved data.
To perform a soft reset:

1. To do a soft reset, use the tip of the stylus to gently press the reset button on the bottom of your device.

Performing a Hard Reset on a z22

A full reset is sometimes referred to as a hard reset. Perform a full reset when you want to clear all settings, programs and data from RAM.
Caution if you perform a full reset, your Palm z22 returns to its default settings and looses all information that is not recorded in ROM.
To perform a hard reset:

1. Press and hold the power button.
2. While holding the power button, use the tip of the stylus (or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld.
3. Wait for the Palm Powered™ logo to appear, and then release the power button.
4. When you see the message that warns you about erasing all of the info on your handheld, do one of the following:

• Press Up on the 5-way navigator to finish the reset and show the touchscreen.
• Press any other button to do a soft reset.

1. When prompted, tap to align the screen, and then select the language you want to use on your handheld. A screen appears showing the Palm logo and a progress bar.

1. When the Welcome screen appears, the hard reset is complete. Follow the instructions to set up your handheld.

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